Provide incentives to your loyal customers by starting a Rewards Program!
Proceed to: Manage > Advanced Settings > Manage (under Rewards)
- One Reward point is equal to one penny ($0.01) in redeemable value
- Points are only redeemable 24 hours after they are earned (this is a fraud prevention measure)
You will have the ability to set up a Minimum Redemption Amount at the top of your Manage Rewards page. If you do not set up an amount of at least $1.00, your clients will not be able to redeem any points.
![Minimum to redeem amount](https://support.rosysalonsoftware.com/hs-fs/hubfs/Knowledge%20Base%20Images/Minimum%20to%20redeem%20amount.png?width=314&name=Minimum%20to%20redeem%20amount.png)
You have the added ability to customize how your Rewards Points are displayed to both staff and clients logged into their Online Scheduling account.
![Display rewards points](https://support.rosysalonsoftware.com/hs-fs/hubfs/Knowledge%20Base%20Images/Display%20rewards%20points.png?width=307&name=Display%20rewards%20points.png)
To Set up your Rewards Points:
1. Click on the Available tab, then use the green plus buttons to add Rewards opportunities
![Available rewards points](https://support.rosysalonsoftware.com/hs-fs/hubfs/Knowledge%20Base%20Images/Available%20rewards%20points.png?width=525&name=Available%20rewards%20points.png)
* Note: Each Reward will disappear as you add them as they will move over to the Assigned tab
2. Click on the Assigned tab, then click on the name of a Reward opportunity
![Assigned rewards tab](https://support.rosysalonsoftware.com/hs-fs/hubfs/Knowledge%20Base%20Images/Assigned%20rewards%20tab.png?width=521&name=Assigned%20rewards%20tab.png)
3. Check the Active box, then enter the Points to be Earned by the client
"per Instance": Every time a client schedules online, refers another client, arrives for a prebooked appointment, or reserves a product, they will receive the set amount of points
![Rewards](https://support.rosysalonsoftware.com/hs-fs/hubfs/Knowledge%20Base%20Images/Rewards.png?width=361&name=Rewards.png)
"per Dollar": The client will receive the set amount of points for every dollar spent on services, products, and/or packages/memberships
![Rewards per dollar](https://support.rosysalonsoftware.com/hs-fs/hubfs/Knowledge%20Base%20Images/Rewards%20per%20dollar.png?width=328&name=Rewards%20per%20dollar.png)
4. Click Save when you are finished and repeat for every Rewards opportunity you'd like to set up
To Redeem Points for Purchases:
1. Once a client's sale ticket is fully prepared and you are ready to collect payment, proceed to the Collect Payment screen per usual
2. Click on the "Redeem $x of $y" button next to Rewards
![Redeem rewards](https://support.rosysalonsoftware.com/hs-fs/hubfs/Knowledge%20Base%20Images/Redeem%20rewards.jpeg?width=609&name=Redeem%20rewards.jpeg)
* Note: You can manually change the amount of points being redeemed in the white field after clicking the button
Manually Adjusting a Client's Points: (This is only available to Managers and Owners)
1. Go into the Client Log by searching & selecting the client's name, or clicking on their name at the top of their ticket
2. Click on their Rewards tab
3. Click Adjust Points
4. To ADD Points:
![Manually add points](https://support.rosysalonsoftware.com/hs-fs/hubfs/Knowledge%20Base%20Images/Manually%20add%20points.png?width=525&name=Manually%20add%20points.png)
5. To REMOVE Points:
![Manually remove points](https://support.rosysalonsoftware.com/hs-fs/hubfs/Knowledge%20Base%20Images/Manually%20remove%20points.png?width=526&name=Manually%20remove%20points.png)
* These manual adjustments will be logged. The client will be able to see them and their Reason when logged into their Online Scheduling account.