> For the complete documentation index, see [llms.txt](https://support.rosysalonsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.rosysalonsoftware.com/troubleshooting/troubleshooting-employee-notifications.md).

# Troubleshooting Employee Notifications

You have the ability to use employee text notifications when using [Enhanced Texting Feature.](/advanced-settings/enhanced-texting.md) If employees should be getting text notifications, but aren’t, follow these steps to make sure all is set up correctly:

{% stepper %}
{% step %}

## Check your Advanced Settings are Setup Correctly

**Manage** > **Advanced Settings** > Manage (under **Email & Text Communications**)

![employee notifications](/files/66025d38f60f3dc0a0855b03787a0300d9ad4267)
{% endstep %}

{% step %}

## Check the Employee Settings

**Manage** > **Advanced Settings** > Employee Text Message Settings (under **Email & Text Communications**)

![](/files/7b34e5c6cc97f5e516464905b6cef2ef30a5a00c)
{% endstep %}

{% step %}

## Check the Appointment Log

Check the Appointment Log of the Client the Employee is Stating They Did Not Receive Notification For:

**Schedule** > Click on the client's Service in question > **Appointment Log**

![Appointment Log](/files/642d89ee44d87d0429bb2a9f86402d28c371d2fa)
{% endstep %}

{% step %}

## Run the Enhanced Text Messaging Report

Run the [Enhanced Text Messaging Report](/reports/enhanced-text-messaging-report.md).

*This will include the wording, date and time stamp of all sent text messages including Employee Notifications.*
{% endstep %}
{% endstepper %}


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