> For the complete documentation index, see [llms.txt](https://support.rosysalonsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.rosysalonsoftware.com/troubleshooting/troubleshooting-employee-notifications.md).

# Troubleshooting Employee Notifications

You have the ability to use employee text notifications when using [Enhanced Texting Feature.](/advanced-settings/enhanced-texting.md) If employees should be getting text notifications, but aren’t, follow these steps to make sure all is set up correctly:

{% stepper %}
{% step %}

## Check your Advanced Settings are Setup Correctly

**Manage** > **Advanced Settings** > Manage (under **Email & Text Communications**)

![employee notifications](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/J0q1KT2qwXD0f5o7oxD0/employee%20notifications.png)
{% endstep %}

{% step %}

## Check the Employee Settings

**Manage** > **Advanced Settings** > Employee Text Message Settings (under **Email & Text Communications**)

![](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/PMcUvfsAYIXouCa41cuG/image%20png%20Feb%2017%202025%2006%2020%2014%200604%20PM.png)
{% endstep %}

{% step %}

## Check the Appointment Log

Check the Appointment Log of the Client the Employee is Stating They Did Not Receive Notification For:

**Schedule** > Click on the client's Service in question > **Appointment Log**

![Appointment Log](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/gkVBqD2rCWwVgBv6KbGl/Appointment%20Log.png)
{% endstep %}

{% step %}

## Run the Enhanced Text Messaging Report

Run the [Enhanced Text Messaging Report](/reports/enhanced-text-messaging-report.md).

*This will include the wording, date and time stamp of all sent text messages including Employee Notifications.*
{% endstep %}
{% endstepper %}