> For the complete documentation index, see [llms.txt](https://support.rosysalonsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.rosysalonsoftware.com/troubleshooting/disabling-pop-up-blockers.md).

# Disabling Pop-up Blockers

Here is how you'll disable pop-up blockers in our recommended Internet Browsers *(Google Chrome & Mozilla Firefox)*, as well as Safari.

## Chrome *(Windows computer)*

By default, Chrome will notify you when a pop-up is blocked and give you an option to see it. To turn off the pop-up blocker, follow these instructions:

{% stepper %}
{% step %}

## Click the **three dots** in the top right corner

{% endstep %}

{% step %}

## Select **Settings**

{% endstep %}

{% step %}

## Click the **Advanced**

{% endstep %}

{% step %}

## Select **Privacy and security**

{% endstep %}

{% step %}

## Click **Site Settings**

{% endstep %}

{% step %}

## Click **Pop-ups and redirects**

{% endstep %}

{% step %}

## Toggle on "**Allow**" *(it should show in blue)*

This will turn OFF the pop-up blocker.
{% endstep %}
{% endstepper %}

## Firefox (Windows)

{% stepper %}
{% step %}

## Click the **three horizontal lines** in the top right corner

{% endstep %}

{% step %}

## Select **Options**

{% endstep %}

{% step %}

## Click **Privacy & Security**

{% endstep %}

{% step %}

## Under **Permissions**, un-check the "**Block pop-up windows**" box

This will turn OFF your pop-up blocker.
{% endstep %}
{% endstepper %}

## Chrome (Mac)

By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off pop-up blocker, follow these instructions:

{% stepper %}
{% step %}

## Click the **three dots** in the top right corner

{% endstep %}

{% step %}

## Select **Settings**

{% endstep %}

{% step %}

## Click the **Advanced**

{% endstep %}

{% step %}

## Select **Privacy and security**

{% endstep %}

{% step %}

## Click **Site Settings**

{% endstep %}

{% step %}

## Click **Pop-ups and redirects**

{% endstep %}

{% step %}

## Toggle on "**Allow**" *(it should show in blue)*

This will turn OFF the pop-up blocker.
{% endstep %}
{% endstepper %}

## Firefox (Mac)

{% stepper %}
{% step %}

## Click the **three horizontal lines** in the top right corner

{% endstep %}

{% step %}

## Select **Options**

{% endstep %}

{% step %}

## Click **Privacy & Security**

{% endstep %}

{% step %}

## Under **Permissions**, un-check the "**Block pop-up windows**" box

This will turn OFF your pop-up blocker.
{% endstep %}
{% endstepper %}

## Safari (Mac)

{% stepper %}
{% step %}

## From the **Safari** menu, select **Preferences**

{% endstep %}

{% step %}

## Click **Security** at the top of the window

{% endstep %}

{% step %}

## Un-check the "**Block pop-up windows**" box

This will turn OFF the pop-up blocker.
{% endstep %}
{% endstepper %}


---

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