> For the complete documentation index, see [llms.txt](https://support.rosysalonsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.rosysalonsoftware.com/tickets/redeeming-a-deposit-for-a-different-service-service-provider.md).

# Redeeming a Deposit for a Different Service/ Service Provider

## There are instances in which a deposit is paid towards one service/service provider, but you wish to apply the deposit towards another. If this is the case, when they come in for their appointment follow these steps...

{% stepper %}
{% step %}

## Open the client's ticket

Proceed to the client's ticket by either clicking on their appointment on the Schedule, then click "**Show Ticket**" *OR* click **Tickets** > **Ticket List**, then select the client's name from the open tickets column on the left. You will see that the deposit will automatically be reflected in the ticket.

![](/files/9b1cc616bbd6f9a31531dd99af177ea0ab05d3cc)
{% endstep %}

{% step %}

## Add the correct service and service provider

Add the correct service received by the client with the correct service provider by clicking the ![](/files/88eac659b9d0e4f1bafb8502008b677e7b024a65) icon next to **Services**.

![](/files/0cd5b36e0e8facb573f2ac87369060b4ae68d5c4)
{% endstep %}

{% step %}

## Remove the original service

Use the ![](/files/88896733c7eb5938ff27ba61bdf8ac42c867c373) icon to remove the service was paid towards.
{% endstep %}

{% step %}

## Keep the deposit on the sales ticket

This will prompt a pop up messaging asking if you would like to keep the deposit on the sales ticket. Select **YES**.

![](/files/ec0cb157bb127ec9f5704a56f74d4d8c3283fc84)
{% endstep %}

{% step %}

## Complete the ticket

You will see that the deposit is still applied to the ticket. From here, you can additional items to the ticket or collect the remaining payment due as normal.

![](/files/8ec97d4307604f016c0a098931acac87eb90b8fe)
{% endstep %}
{% endstepper %}


---

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