> For the complete documentation index, see [llms.txt](https://support.rosysalonsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.rosysalonsoftware.com/tickets/creating-a-new-ticket.md).

# Creating a New Ticket

If a client who is not on your Schedule needs to pay for a service, purchase a product, purchase a Gift Card, etc.. you will need to create a New Ticket.

{% stepper %}
{% step %}

## Go to Tickets > New Ticket

{% endstep %}

{% step %}

## Select the client

Search & select the client's name, *(or create them as a New Client)*, then click **Create Ticket**.

![Create Ticket button](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/XDRrIQ6qtmKZS3eg4qPJ/Create%20Ticket%20button.png)
{% endstep %}

{% step %}

## Add items to the ticket

The screen will refresh to show a blank sales ticket. Add Products, Services, or Specials by using the ![rtaImage (1)](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/1SBpc9aPn4nOsvOIWAKt/rtaImage%20\(1\).png) icon.
{% endstep %}

{% step %}

## Adjust prices if needed

If you need to adjust the price of Service(s) or Product(s), you'll click within the white price box and make any changes **OR** use the blue "**Discount**" button.
{% endstep %}

{% step %}

## Collect payment

Click **Collect Payment** in the top, right corner once you are ready to record the payment(s) & close the ticket.

![Collect payment button](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/A4896RTar47qPMRkf6He/Collect%20payment%20button.jpeg)
{% endstep %}

{% step %}

## Add tips if needed

If you do not use an integrated credit card processor, you will need to add any tips to the transaction *before* recording payment(s). Click **Manage.**

![Tips manage button](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/j1o6nqVB0iQDPYf9bAMm/Tips%20manage%20button.jpeg)
{% endstep %}

{% step %}

## Enter the tip

Enter the amount and choose which employee it is going to, then click **Add**.

![Enter tip](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/ODRexcXAVNtBW8L4RrUK/Enter%20tip.jpeg)
{% endstep %}

{% step %}

## Close the tip screen

Click **Close** on the tip screen once done adding all tips.
{% endstep %}

{% step %}

## Close out the ticket

Enter the amount the client is paying next to their payment *type,* then click **Close Out Ticket**.

![Close out Ticket](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/vZKmLjXR1UQusj1OPpSE/Close%20out%20Ticket.jpeg)
{% endstep %}

{% step %}

## Choose a receipt option

You can choose to Print a receipt, Email a receipt, Both, or Neither.

![Print Email Receipt](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/fqS6oMAIclJ8nBQt55y7/Print%20Email%20Receipt.png)
{% endstep %}
{% endstepper %}

{% hint style="info" %}
If the client making a purchase does not wish to give their information, you can always use the [House Sale](/tickets/house-sale-ticket.md) ticket option instead.
{% endhint %}