> For the complete documentation index, see [llms.txt](https://support.rosysalonsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.rosysalonsoftware.com/tickets/adding-products-to-a-ticket.md).

# Adding Products to a Ticket

There are a number of ways to add products to a sales ticket. Pop-ups will remind you that the client is running low on a product they usually buy, or suggest a product promotion tied to the service(s) performed that day.

You may want to take a look at the "[Checkout: Preparing the Ticket](/tickets/checkout-preparing-the-ticket-w-video.md)" article before proceeding!

## From the "Running low" or "[Promotions](/advanced-settings/promotions.md)" Reminder

{% stepper %}
{% step %}

## Add the product to the ticket

Click the green plus button to add each Product the client would like to buy to their ticket.

![](https://support.rosysalonsoftware.com/hubfs/Knowledge%20Base%20Import/rtaImage-Aug-19-2022-12-36-48-74-PM) ![add product](/files/5959146ce35e68a95e83976b5bf0847611e749bf)
{% endstep %}
{% endstepper %}

## Adding a Product Reservation

This is added to the ticket upon check-in!

{% stepper %}
{% step %}

## Confirm the product reservation

After clicking "Check In", if the client would still like to purchase this product, make sure the box is checked in the pop-up window, then click **Continue**.

![](https://support.rosysalonsoftware.com/hubfs/Knowledge%20Base%20Import/rtaImage-Aug-19-2022-12-36-48-98-PM) ![reserved product](/files/bd690047c16bb1be043dce6cbbf6fd8e5b92218e)
{% endstep %}
{% endstepper %}

## Manually Searching a Product on the Ticket

{% stepper %}
{% step %}

## Open product search

Use the ![plus icon](/files/6fbfee46c20a118faafa65f9b938f2ce44214718)![](https://support.rosysalonsoftware.com/hubfs/Knowledge%20Base%20Import/rtaImage-Aug-19-2022-12-36-49-23-PM) icon next to **Products** on the client's ticket.
{% endstep %}

{% step %}

## Select and add the product

Search or scan and select the product, choose the quantity from the drop-down, choose the employee selling the product, then click **Add Items**.

![](https://support.rosysalonsoftware.com/hubfs/Knowledge%20Base%20Import/rtaImage-Aug-19-2022-12-36-48-17-PM) ![add items](/files/4cdd539e519045bf35ccf6b87f8be8c741d431c9)

The employee who performed services on the ticket will be the employee to auto-populate in the drop-down for Product Sale.
{% endstep %}
{% endstepper %}

## Selling the Product from the Client Log

{% stepper %}
{% step %}

## Open the Retail tab

If the client would like to purchase something they've purchased before, you can proceed to the Client Log, then click the **Retail** tab.
{% endstep %}

{% step %}

## Add the product

Click the green plus button next to the product the client would like to purchase again.

![](https://support.rosysalonsoftware.com/hubfs/Knowledge%20Base%20Import/rtaImage-Aug-19-2022-12-36-48-46-PM) ![retail history](/files/71cb0bf8ed9d7fe0a76525fdefe4d3db1358beb5)

*If the client does not already have an open ticket:*

![](https://support.rosysalonsoftware.com/hubfs/Knowledge%20Base%20Import/rtaImage-Aug-19-2022-12-36-49-79-PM) ![confirmation](/files/3de3f9773b3fc585c94458fe4cbaf374f29752a2)

*If the client already has an open ticket:*

![](https://support.rosysalonsoftware.com/hubfs/Knowledge%20Base%20Import/rtaImage-Aug-19-2022-12-36-50-44-PM) ![open ticket confirmation](/files/81ce87376925917ddc2aea4c1bf411a50d4960b2)
{% endstep %}

{% step %}

## Confirm and open the ticket

Click "Yes" in the pop-up window. Then proceed to the client's ticket by going to **Tickets** > **Ticket List**.

{% hint style="info" %}
The employee that was logged in while adding the Products from the Client Log is the employee that will auto-populate for Product Commission. If that employee's Track Retail is turned off in their settings, it will default to the first employee in the sort order.
{% endhint %}
{% endstep %}
{% endstepper %}

To complete the checkout process for the purchase, please see our "[Checkout: Collecting a Payment](/tickets/checkout-collecting-a-payment-w-video.md)" article!


---

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