> For the complete documentation index, see [llms.txt](https://support.rosysalonsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.rosysalonsoftware.com/scheduling/curbside-check-in.md).

# Curbside Check-in

**Allow your clients to check in remotely!**

In order to activate this feature, navigate to **Manage > Advanced Settings** and click **Turbo-charge** your account. Scroll to the bottom of the page to find the Activation options.

![Feature Activation](/files/dfbea0441be5505479103196ad817c6e851b5175)

Once activated, follow these instructions to set up your new curbside check-in text message:

{% stepper %}
{% step %}

## Open Email & Text Communications

Navigate to **Manage > Advanced Settings** and click **Manage** under **Email & Text Communications**.
{% endstep %}

{% step %}

## Select the custom message option

Click the **Custom Message** option listed under **Send Appointment Check-Ins**.

![Include custom message](/files/3decf0789693a06bdfab27d37d1c377bd9a73c7e)
{% endstep %}

{% step %}

## Enter and save your message

Enter the text message you would like your clients to receive either 15 or 30 minutes before their appointment.

{% hint style="info" %}
We will always display the business name and, at the end of the message, “Please reply Y to check in”.
{% endhint %}

Save your message.

![Client check in text message](/files/5df953300b668d92758fd985cbabde8c895056c7)
{% endstep %}
{% endstepper %}

Your clients will now receive your curbside check-in text along with any of their confirmations and reminders.

## Helpful Hints

* You can reply to the client once you see that they are checked in. Simply navigate to your schedule and click on the client’s appointment. Click **Send Text Message** and let your client know that you are ready for them! **Ex. “Come on in!”**

![Reply to text message](/files/3b954fa0ba742620d1c0377b96c7403913582552)

Want to be notified when the client checks in instead of having to check your schedule? Be sure you are receiving Check In text messages under your Employee Settings.

Navigate to **Manage > Advanced Settings** and click **Employee Text Message Settings**.

Make sure that Check In texts are check marked for anyone who wants to be notified when a client checks in!

## Automatically Refresh the Schedule

If you do not want to have to manually refresh your schedule to see if a client has checked in or not, a great tool is the Schedule Auto-refresh. By turning this on, the schedule will automatically refresh about every 60 seconds in order to show any new changes to the schedule.

Turn this on by clicking the refresh button on the left-hand side of your schedule. If it is green, it is turned on and will stay that way until the user has logged out.

![Refresh the Schedule](/files/05a9dce189716b736c4febe193fe91c4d2ca9d9e)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://support.rosysalonsoftware.com/scheduling/curbside-check-in.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.