> For the complete documentation index, see [llms.txt](https://support.rosysalonsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.rosysalonsoftware.com/scheduling/client-wait-list.md).

# Client Wait List

When a client requests an appointment time that is unavailable, they can be added to a waiting list. This list will pop up when a time slot becomes available due to a cancellation.

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## Open the Wait List

On the left side of the **Schedule** screen, click the **Wait List** button.

![Schedule wait list](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/6OWp5s1JsfAiuqUoeu2b/Schedule%20wait%20list.jpeg)
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## Select the client

Search and select the appropriate client or create a new client.

*If you have multiple location accounts, you also have the ability to choose the **Business** from the drop-down before selecting the client.*
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## Select scheduling preferences

Select the **Service** and **Date Range** the client wishes to schedule.

*Select a specific Service Provider if requested.*
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## Add a note

Add a note if necessary.
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## Add the client to the list

Click the **Add to List** button.

![Add to List button](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/uF0I7shKokimIJPWRg92/Add%20to%20List%20button.jpeg)
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{% hint style="info" %}
By clicking on the **View Cancellations** button at the bottom of the Wait List window, you will bring up a detailed list of all cancellations and the reason for the cancellation.
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## When the cancellation list pops up

![Cancellation list pop up](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/UMrjz8U7HDyMvyLRGF9E/Cancellation%20list%20pop%20up.jpeg)

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## Schedule the client

If the opening is acceptable, click the circle next to the first client on the wait list, then click **Schedule**.
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## Keep the client on the wait list

If the waiting client cannot make that opening, simply click **Close**, and the client will remain on the wait list.
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You can also schedule clients directly from the appointment window. After clicking on a time slot, you will see clients waiting for an appointment below the search. Click **Select** to begin the scheduling process for that client. Once scheduled for the service they were waiting for, it will remove them from the wait list.

![Wait List Clients continued](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/uqkXcuVVTpLo0EY4ieuK/Wait%20List%20Clients%20continued.jpeg)