> For the complete documentation index, see [llms.txt](https://support.rosysalonsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.rosysalonsoftware.com/scheduling/client-wait-list.md).

# Client Wait List

When a client requests an appointment time that is unavailable, they can be added to a waiting list. This list will pop up when a time slot becomes available due to a cancellation.

{% stepper %}
{% step %}

## Open the Wait List

On the left side of the **Schedule** screen, click the **Wait List** button.

![Schedule wait list](/files/e86146d66688f51ea6f443cbbc01065c45079cb2)
{% endstep %}

{% step %}

## Select the client

Search and select the appropriate client or create a new client.

*If you have multiple location accounts, you also have the ability to choose the **Business** from the drop-down before selecting the client.*
{% endstep %}

{% step %}

## Select scheduling preferences

Select the **Service** and **Date Range** the client wishes to schedule.

*Select a specific Service Provider if requested.*
{% endstep %}

{% step %}

## Add a note

Add a note if necessary.
{% endstep %}

{% step %}

## Add the client to the list

Click the **Add to List** button.

![Add to List button](/files/a327978073817d6f583a133f6a4ccf471ad6fbd6)
{% endstep %}
{% endstepper %}

{% hint style="info" %}
By clicking on the **View Cancellations** button at the bottom of the Wait List window, you will bring up a detailed list of all cancellations and the reason for the cancellation.
{% endhint %}

## When the cancellation list pops up

![Cancellation list pop up](/files/b0c11a85ff2566c5b5c0e91e05b7581e23073ab3)

{% stepper %}
{% step %}

## Schedule the client

If the opening is acceptable, click the circle next to the first client on the wait list, then click **Schedule**.
{% endstep %}

{% step %}

## Keep the client on the wait list

If the waiting client cannot make that opening, simply click **Close**, and the client will remain on the wait list.
{% endstep %}
{% endstepper %}

You can also schedule clients directly from the appointment window. After clicking on a time slot, you will see clients waiting for an appointment below the search. Click **Select** to begin the scheduling process for that client. Once scheduled for the service they were waiting for, it will remove them from the wait list.

![Wait List Clients continued](/files/6608f2f1a968b852bb8bd2fece7b4f8724887c4c)


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