> For the complete documentation index, see [llms.txt](https://support.rosysalonsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.rosysalonsoftware.com/scheduling/checking-in-a-client-video.md).

# Checking In a Client - Video ►

When a client arrives to be serviced, you'll want to check them in.

{% stepper %}
{% step %}

## Select the appointment

When the client arrives, click on the client's appointment on the Schedule.
{% endstep %}

{% step %}

## Check in the client

Click **Check In**.

![Client Check in](/files/cb3854b490d97ef3b4f7a01acc4f03bd5cfca0ad)
{% endstep %}

{% step %}

## Review client log notes

Any notes in the Client Log that were set to pop-up at check-in will show on the left side of the appointment.
{% endstep %}

{% step %}

## Locate the ticket

A ticket will be created in the Open Tickets column on the Tickets screen for check-out.
{% endstep %}
{% endstepper %}

## Editing an Appointment

You have the ability to edit each service within an appointment, even after it has been checked in!

{% stepper %}
{% step %}

## Select the appointment

Click on the appointment on the Schedule.
{% endstep %}

{% step %}

## Edit the appointment

Click **Edit**.

![Editing an Appointment](/files/33b998474f40bc69aced86b6962ff0cb7a1976ca)
{% endstep %}

{% step %}

## Change the service or duration

Choose the Service you would like to change it to **OR** simply change the amount of time it will take in the drop-down.

![Change Service](/files/f2dd51a7f33a78ffd226eaede32fb2ccf7deb873)

{% hint style="info" %}
You can only edit one service at a time within an Appointment.
{% endhint %}
{% endstep %}

{% step %}

## Save changes

Click **Save Changes** at the bottom.
{% endstep %}

{% step %}

## View the confirmation message

If the appointment had already been checked in, you will see this message.

![changes made](/files/f03eca9b14e473e0278f1ffbf5639b0f4902fba1)
{% endstep %}
{% endstepper %}

Also check out [Curbside / Self Check In](/scheduling/curbside-check-in.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://support.rosysalonsoftware.com/scheduling/checking-in-a-client-video.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.