> For the complete documentation index, see [llms.txt](https://support.rosysalonsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.rosysalonsoftware.com/scheduling/canceling-an-appointment.md).

# Canceling an Appointment

## Canceling an Appointment from the Client Log

{% stepper %}
{% step %}

### Access the guest's Client Log

You have three different ways to access the guest's Client Log:

**a)** Go to **Manage** > **Clients** > **Search & select the client's name** **or phone number**

![](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/xAB2XvPMAKKFbx5S6XVz/image%20png%20May%2022%202024%2007%2038%2039%209033%20PM.png)

**b)** If the has a ticket that is currently open, click on their name in the **Ticket List**, then click on the Client's name at the top of the Ticket

![rtaImage (3)](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/ZAmtVZsmXo3ftK7p5b34/rtaImage%20\(3\).png)

**c)** If you have already scheduled the client a different appointment, you can click on that appointment on the **Schedule**, then click on the Client's name in the top left corner

![rtaImage (4)](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/pplLMDloimIaqwnaUD4E/rtaImage%20\(4\).png)
{% endstep %}

{% step %}

### Open Future Appointments

Go to the client's **Future Appointments** tab.
{% endstep %}

{% step %}

### Select the cancellation icon

Next to the appointment the client would like to cancel, click the red ![](https://support.rosysalonsoftware.com/hubfs/Knowledge%20Base%20Import/rtaImage-Aug-19-2022-12-37-41-50-PM)![rtaImage (5)](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/YcPzMPj1Zs7ZbErMkVfa/rtaImage%20\(5\).png) icon.
{% endstep %}

{% step %}

### Submit the cancellation

Choose the Cancellation Type and enter a Reason, then click **Submit**.

![](https://support.rosysalonsoftware.com/hubfs/Knowledge%20Base%20Import/rtaImage-Aug-19-2022-12-37-43-74-PM)

![rtaImage (6)](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/7W8mMVtZaZAUYBJbumLQ/rtaImage%20\(6\).png)
{% endstep %}
{% endstepper %}

## If the Client can give you the Appointment Date & Time

{% stepper %}
{% step %}

### Select the appointment date

Use the calendar to the left of the Schedule to select the date the client's appointment is on.

![](https://support.rosysalonsoftware.com/hubfs/Knowledge%20Base%20Import/rtaImage-Aug-19-2022-12-37-42-33-PM)

![rtaImage (7)](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/1qndZpbWoDR7IL3cRm1E/rtaImage%20\(7\).png)
{% endstep %}

{% step %}

### Select the appointment

Click the client's appointment on the Schedule.
{% endstep %}

{% step %}

### Cancel the appointment

Click **Cancel Appt**.

![rtaImage (8)](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/9UtyPbbHwPAGw5cUGGAd/rtaImage%20\(8\).png)
{% endstep %}

{% step %}

### Submit the cancellation

Choose the Cancellation Type and enter a Reason, then click **Submit**.
{% endstep %}

{% step %}

### Choose services to cancel

If the client has more than one service on that day, you will see this pop-up:

![](https://support.rosysalonsoftware.com/hubfs/Knowledge%20Base%20Import/rtaImage-Aug-19-2022-12-37-42-10-PM)

![rtaImage](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/xzF6TJyKEm8XB9nyRpCS/rtaImage.jpg)

* If the client is cancelling their entire appointment, click "**Yes**"
* **OR**
* If the client is only cancelling that particular service, click "**No**"
  {% endstep %}
  {% endstepper %}