> For the complete documentation index, see [llms.txt](https://support.rosysalonsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.rosysalonsoftware.com/scheduling/canceling-an-appointment.md).

# Canceling an Appointment

## Canceling an Appointment from the Client Log

{% stepper %}
{% step %}

### Access the guest's Client Log

You have three different ways to access the guest's Client Log:

**a)** Go to **Manage** > **Clients** > **Search & select the client's name** **or phone number**

![](/files/a33718fc94352e419466563243de2342ac8bb0a3)

**b)** If the has a ticket that is currently open, click on their name in the **Ticket List**, then click on the Client's name at the top of the Ticket

![rtaImage (3)](/files/414d1a0a4fc2e8eb7efa41300864f7f7d0368615)

**c)** If you have already scheduled the client a different appointment, you can click on that appointment on the **Schedule**, then click on the Client's name in the top left corner

![rtaImage (4)](/files/69a5e55fe6996501b5e5b470583b4145a78bf480)
{% endstep %}

{% step %}

### Open Future Appointments

Go to the client's **Future Appointments** tab.
{% endstep %}

{% step %}

### Select the cancellation icon

Next to the appointment the client would like to cancel, click the red ![](https://support.rosysalonsoftware.com/hubfs/Knowledge%20Base%20Import/rtaImage-Aug-19-2022-12-37-41-50-PM)![rtaImage (5)](/files/220ae2580c05e44d2da3ba1efaecae5b263ae294) icon.
{% endstep %}

{% step %}

### Submit the cancellation

Choose the Cancellation Type and enter a Reason, then click **Submit**.

![](https://support.rosysalonsoftware.com/hubfs/Knowledge%20Base%20Import/rtaImage-Aug-19-2022-12-37-43-74-PM)

![rtaImage (6)](/files/37743ae16f6dc47fa54440b63324f8820e3031a5)
{% endstep %}
{% endstepper %}

## If the Client can give you the Appointment Date & Time

{% stepper %}
{% step %}

### Select the appointment date

Use the calendar to the left of the Schedule to select the date the client's appointment is on.

![](https://support.rosysalonsoftware.com/hubfs/Knowledge%20Base%20Import/rtaImage-Aug-19-2022-12-37-42-33-PM)

![rtaImage (7)](/files/76279738fd9ba0752d161bcb9f37db3436f94f54)
{% endstep %}

{% step %}

### Select the appointment

Click the client's appointment on the Schedule.
{% endstep %}

{% step %}

### Cancel the appointment

Click **Cancel Appt**.

![rtaImage (8)](/files/ba61496a0d3aff9cd90deba56cd29d2519a7e54c)
{% endstep %}

{% step %}

### Submit the cancellation

Choose the Cancellation Type and enter a Reason, then click **Submit**.
{% endstep %}

{% step %}

### Choose services to cancel

If the client has more than one service on that day, you will see this pop-up:

![](https://support.rosysalonsoftware.com/hubfs/Knowledge%20Base%20Import/rtaImage-Aug-19-2022-12-37-42-10-PM)

![rtaImage](/files/7686c67690ff55dab7e2bf39c886e95a1ff6b99c)

* If the client is cancelling their entire appointment, click "**Yes**"
* **OR**
* If the client is only cancelling that particular service, click "**No**"
  {% endstep %}
  {% endstepper %}


---

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