> For the complete documentation index, see [llms.txt](https://support.rosysalonsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.rosysalonsoftware.com/rosypay/setting-up-rosypay.md).

# Setting up RosyPay

## Credit Card Integration

Transactions are securely processed within our point of sale system. By choosing to integrate with RosyPay, your business will benefit from these features:

* Supports multiple merchant accounts
* Lower interchange fees—interchange optimization ensures you get the best possible interchange rates for each and every transaction
* Web-based merchant portal—receive alerts, view deposit reports, and enjoy paperless processing at no extra charge
* 12-Hour Funding—available on all card types, including American Express
* American Express Opt Blue—lower pricing on all American Express transactions
* Customer Service is always there to take your call
* Availability to capture a client’s credit card information if they book through your online scheduling feature

### What is the Cloud Terminal?

The **Cloud Terminal** is a device encrypted by RosyPay in order to secure payment acceptance with your RosyPay account. All **Cloud** devices are integrated with: Maximum PCI scope reduction, Point-to-Point Encryption, and EMV. YES! This means it accepts cards with the chip!

Contact a RosyPay Representative at 877-346-7679 or start an [ONLINE APPLICATION](https://www.rosysalonsoftware.com/salonrunnerpay)

## Set-Up: Capturing Credit Cards Through RosyPay

Through RosyPay, if a client cancels their appointment and they use the online scheduling feature, you will be able to charge them a fee cancellation fee.

Once your business is integrated with RosyPay, you will have capability to capture a client’s card information securely.

{% hint style="info" %}
Before you begin setting up RosyPay, please make sure that all settings are turned on.
{% endhint %}

Proceed to: **Manage** > **Advanced Settings** > Manage (under **Credit Card Processing**)

![Credit Card Processing Settings](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/NipNbzNlNIYJdNqrUCkX/Credit%20Card%20Processing%20Settings.jpeg)

Change the **Credit card processing** drop-down to **Yes**.

The same should be done with **OCS eCommerce** if you'd like to sell Gift Cards, Packages and Memberships online.

{% hint style="info" %}
If you are ONLY using RosyPay for OCS eCommerce, please leave Credit Card Processing as NO.
{% endhint %}

## Collecting Payment with RosyPay

Proceed to: **Tickets** > **Ticket List** > **Click on the Client's name** > **Collect Payment**

The Collect Payment Box will inform you if the client has a Credit Card on File.

![Card on file](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/ttNdNBAnFrl3vsfhCH82/Card%20on%20file.jpeg)

Proceed to the **Pay By Card** button to select the account for the transaction *(usually Default Account unless there is more than one account)*.

Then, when prompted, you can check the box to "**use the card on file**" or **Swipe** the credit card within the Card Number field. *(Make sure the drop-down at the top is set to Swipe if on a computer.)*

Here you will also be able to check a box to "**Save Card for Future Use**" or "**Replace Card on file**", (client will receive an email when a card has been saved).

### Finalize Payment

![Finalize payment checkboxes](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/4y3vVN1GcVIpXOxUSUUv/Finalize%20payment%20checkboxes.png)

## Cancellation Policy

### In order to require a Credit card when a client books an appointment

Proceed to: **Manage** > **Advanced Settings** > Configure how clients can cancel appointments (under **Cancellation Policy**)

**Require Credit Card online**, change to **Yes**\
(will require a valid credit card for online booking)

**Require Credit Card in Manager App**, change to **Yes**\
(will provide your receptionists with a pop-up to enter a credit card will scheduling a client. They have the added ability to click "Skip".)

![Cancelling appointments settings](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/wfMi1rZrfQW2AfXSqj3s/Cancelling%20appointments%20settings.jpeg)

*Looking for more information on the cancellation policy set-up? Check out the* [*Cancellation Policy*](/advanced-settings/cancellation-policy.md) *Article.*

### If you turned on the "Require Credit Card in Manager App" Setting

![Require Credit Card in Manager App Setting](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/D7E46TvqOiOW8s4IwpOk/Require%20Credit%20Card%20in%20Manager%20App%20Setting.png)

### If you turned on the "Require Credit Card Online" setting

![Require Credit Card Online setting](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/erTCbHeFxT9WqP09HMjN/Require%20Credit%20Card%20Online%20setting.jpeg)

## Cancellation Charge: Through RosyPay

If the business is integrated with Credit Card processing through RosyPay, you have the ability to charge clients for a cancelled appointment. Please remember that in order to charge clients for cancelled appointments, you must be integrated with RosyPay and you must set it up.

### Applying Cancellation Charges to Client

Proceed to: **Tickets**\
**Pending Cancellation Charges**\
**Charge Card** option next to the client

![Pending cancellation charge](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/BAIP0RfLUCDvYDVE6ZAr/Pending%20cancellation%20charge.jpeg)

Adjust the **Cancellation Fee** if necessary.

Click **Finalize Payment**.

![Finalize cancellation payment](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/wLGuhTCsuVhZNtBaJB64/Finalize%20cancellation%20payment.jpeg)

You will receive this message at the top of your screen if the payment goes through successfully.

![Cancellation message](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/PV8iUXjxljZx4Sb3GFK9/Cancellation%20message.jpeg)

You also have the option of waiving the charge by clicking "Do Not Charge".

![Waive cancellation charge](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/P8nbMHMPdhX9jSdfCM1P/Waive%20cancellation%20charge.jpeg)

You will alternatively get receive this message the top of your screen if you've chosen not to charge the client.

![Waived cancellation message](https://content.gitbook.com/content/Ba9JfhYBfqX7DMj8oNgV/blobs/BEBMKcC2W0zUTalj2gHi/Waived%20cancellation%20message.jpeg)