> For the complete documentation index, see [llms.txt](https://support.rosysalonsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.rosysalonsoftware.com/online-client-scheduling/ocs-walk-through-w-video.md).

# OCS Walk Through w/ Video ►

Your Clients can do so many things through their Online Scheduling account!

**Track:** Future Appointment, Service & Retail purchase history, Memberships & Packages, and Gift Cards\
**Update:** Card on file, contact information *(phone numbers, emails, address)*, Communication Preferences, birthday, and children accounts\
**Purchase:** Gift Cards, Memberships, and Packages. *(Only available with* [*Integrated Card Processing*](https://www.rosysalonsoftware.com/salonrunnerpay)*)*

## Logging In

The first things a client will see when arriving on your Online Scheduling page is your Business Name or Logo and Login Message.

{% stepper %}
{% step %}

### Log in or create an account

The Client will login or create a new account below using the "Join Now!" button *(Note: There is a Password requirement of at least 8 characters including 1 number)*.

If the client has already created an account, and forgot their password, they will need to click the "Reset your Password" button.

![Reset password button](/files/40e74eb44cd1babe169d068f0c8d7638fc62ca2d)
{% endstep %}

{% step %}

### Enter required information

The only information that is *required* is listed in bold print.

![Require signup information](/files/0d1bdc886b4a22b6cccc1641f44628a13867aac1)
{% endstep %}
{% endstepper %}

## Appointments

### Scheduling an Appointment

{% stepper %}
{% step %}

### Start scheduling

Once the client is logged in, they will proceed to schedule their appointment using the "Schedule an Appointment Now!" button.

* If your "[Require a Credit Card Online](/advanced-settings/cancellation-policy.md)" setting is turned on, the client will have to enter a valid card before scheduling.

![Schedule appointment now button](/files/1b71b0cf90a9b6759de03e560f79315612adf6b7)

If the client has children attached to their account, they will first use the drop-down to select who they are scheduling for:

![Family Member button](/files/460d655f29aa24b1b4403954f187f9eec5942c7d)
{% endstep %}

{% step %}

### Choose services and providers

They will choose service(s) using the drop-downs. They can choose a specific provider for each service, or use the "Any Provider" option.

* If the happen to choose a service that is set to [require a secondary service](/online-client-scheduling/settings-shared-between-classic-ocs-and-new-online-booking.md), they will have to choose a secondary service from the provided drop-down.

![Secondary service](/files/f7f91d9df980a0a8a5a66cadf7336a4eea3293a2)
{% endstep %}

{% step %}

### Search the calendar

Once all services are selected, they will click the "Search Calendar" button.
{% endstep %}

{% step %}

### Adjust availability preferences

They can use the Time Range drop-downs or slider to adjust the availability according to their preferences.

![Select time range](/files/88e9df6b41b977b2882411aa1778b14d9c39f54a)
{% endstep %}

{% step %}

### Select a date

Next, they will select a date from the calendar below. If the date is grayed out, that day does not have any availability.
{% endstep %}

{% step %}

### Book an available time

The client will be shown ALL POSSIBLE time combinations for the day and service providers selected. They will then click "Book Now" next to the time slots they wish to take.

![All possible availability](/files/303e9fe607b74117b566e7ea2d5e3862ba50b61b)
{% endstep %}

{% step %}

### Confirm the appointment

They will need to click "Yes" to confirm the appointment time they have just chosen.

![Confirm chosen appointment](/files/db779a8267713ee4ac209b189e7812f231182461)
{% endstep %}

{% step %}

### Reserve products

If you have [Product Reservations](/inventory/product-reservations.md) turned on in your Business Settings, and have [Promotions](/advanced-settings/promotions.md) set up for the service(s) the client selected, they will be shown suggested products to reserve and/or a button to add any other Product Reservations to this appointment.

![Product reservation](/files/a60e5882050578efa9166c8ef4bd0aa70664f17e)
{% endstep %}

{% step %}

### View future appointments

Once the appointment is complete, they will be shown a list of all their Future Appointments/Services. They can also find this page directly under **Appointments** > **My Future Appointments**.

![My future appointments](/files/a0235f90e8d4a58d617e640f24ae98eeab5a4d98)

They can use the ![black i icon](/files/606414df270c53f9b524e36a4a302739322ba965) icon to expand more information about this service/appointment including reserved products and an option to cancel *(if you allow them to do so online)*.

* If they would like to cancel a Product Reservation, they will use the ![rtaImage (5)](/files/220ae2580c05e44d2da3ba1efaecae5b263ae294) icon.

![Appointment Details](/files/c3b8ede53d0ce70f2253a7b27032bc63bb2f4eb4)
{% endstep %}
{% endstepper %}

### [Canceling an Appointment](/scheduling/canceling-an-appointment.md)

{% stepper %}
{% step %}

### Select the cancellation option

If the client would like to cancel a future appointment/service, and you allow them to do so online, they will proceed to the "Cancel this Appointment" button.
{% endstep %}

{% step %}

### Submit the cancellation

They have the option of entering a reason, then click "Submit Cancellation".

* If this is the required secondary service to another, they will not be able to proceed with cancellation.

![Appointment cancellation](/files/5c401f910c98a656437bfa5d7f29035d1efe11fc)
{% endstep %}
{% endstepper %}

## My Account

### My Profile

Here, clients can update their contact information, communication preferences, birthday, card on file, and manage children accounts.

![My profile](/files/369c65d5ddeb638468c78525617540cba0eae47c)

### Add Child

To add a child to their account, they will click "Add Child".

They will only have to enter their First name and Last name if it is different. Their Mobile number and email will be used from the parent's account.

If you have [Integrated Card Processing](https://www.rosysalonsoftware.com/salonrunnerpay), they will also be able to choose whether or not the child is able to use the Parent's card on file.

### Services & Retail

Here clients can review their service and retail purchase history for themselves and any child accounts attached.

![Service & Retail History](/files/4de3d6378b38fb7987f0c14538031c7f6363b8f5)

### [Gift Cards](/tickets/gift-cards-w-video.md)

Here they will be able to review any Gift Cards they have Purchased or Used (Own).

![Gift card history](/files/c3a7315bb5f5f426ff764b078955e2e7826f873b)

**Clients can also email the Gift Card code as a Gift to someone else with a custom message!**

{% stepper %}
{% step %}

### Start resending

Click "resend" to start.
{% endstep %}

{% step %}

### Enter recipient details

Enter the email you'd like to send the Gift Card code and amount to, and enter a message in the box.
{% endstep %}

{% step %}

### Send the email

Click **Send Email** to finish.

![Purchase gift card email](/files/2eaa4a6c41214d07bb2c72fb5606b4d6441cbcf2)
{% endstep %}

{% step %}

### Confirm delivery

You will receive a yellow message at the top if the email was sent successfully.

![Gift card email confirmation](/files/a965963aad3141cc07fcc8efb23557f4299e275a)

The Subject will be: "New Gift Card for *(business name)* from *(client name)*"

The body will contain: "*(client name)* just bought you a Gift Card!", Gift Card code, amount, custom message, and business address.
{% endstep %}
{% endstepper %}

### [Packages](/tickets/selling-redeeming-packages.md) & [Memberships](/tickets/selling-redeeming-memberships.md)

Here clients will be able to review any active, expired, and memberships/packages with billing problems.

![Package and membership history](/files/2602699d424a9df698994cdc2956f201917d3d92)

### [Rewards](/advanced-settings/rewards-and-referrals.md)

Clients can review all Reward points earned and used including the reason, whether or not they were manually added/removed by an employee, whether or not the point are ready to use, Minimum redemption amount, and the time and date they were earned.

![Rewards history](/files/855ba07deec653791dd467af41ab81d1f7645bc1)

## Shopping

Under this tab, the client is able to view and purchase any Packages and/or Memberships, as well as Gift Cards!

{% hint style="info" %}
[Integrated Card Processing](https://www.rosysalonsoftware.com/salonrunnerpay) is required, and OCS eCommerce will need to be turned on, in order for this tab to be available.
{% endhint %}

## Logout

The client will simply use the "Log Out" button at the top to log out.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://support.rosysalonsoftware.com/online-client-scheduling/ocs-walk-through-w-video.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.