> For the complete documentation index, see [llms.txt](https://support.rosysalonsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.rosysalonsoftware.com/marketing/text-marketing-w-video.md).

# Text Marketing w/ Video ►

## Rosy has made an important update to how Text Marketing works, making it easier to stay connected to your clients. Once your messaging account is FCC-approved, you can now text all clients directly; no keyword opt-ins required! Please read through this article for important information before starting with marketing.

In order to begin please navigate to: **Manage>Marketing**

## Purchasing Text Messages

Click Buy in the box labeled Text Messaging Account Summary and choose how many messages you would like to add to your account.

*The card on file in your account is the card that will be used to purchase your messages*

![](/files/4f8d8391543dec5f368a3c417f0d147c0877101b)

## FCC Registration

Once you have purchased text messages, you will see a form appear that allows you to complete the FCC registration process. Once the form is submit, you will see a chart that allows you to track your registration progress. The green check means that portion has passed. The circle means that it is still in progress. A red X means that some portion was failed or rejected. If you see an X, please reach out to our support team for assistance.

![](/files/d731562e1bf51ec3970b0247ed43310d5668b5c6)

{% hint style="warning" %}
**IMPORTANT:** **You will not be able to use Text Marketing until the FCC Registration is 100% complete.**
{% endhint %}

## Your Dedicated phone number

On the left hand side of your marketing dashboard you will see a field to enter your area code. This will be used as the beginning of the phone number used to send your clients marketing messages. The rest of the phone number will be randomly generated.

![](/files/83a5b73844dd0a50150043a76a2ae1a5b488d24c)

## Text Marketing - Opt In Guide

**UPDATE**: As of 11/2025 clients can now be opted in at time of sign up without needing to send the initial "keyword" text to opt in. All messages will have the option to reply STOP in order to opt out from Rosy's Text Marketing.

If a client replies STOP to opt out of text marketing for your business and would later like to opt back in, they can text one of the three provided keywords to your dedicated phone number or update their marketing preferences on their profile through either of the online booking platforms.

{% hint style="warning" %}
IMPORTANT: Due to strict FCC regulations, all clients must be Opted In to receive marketing text messages. You can view current opt in status in the client's profile.
{% endhint %}

## Creating a One Time Campaign

{% stepper %}
{% step %}

### Select One Time Campaign

From your Marketing Dashboard select *None*. *Get Started!* under One Time Campaign

![](/files/20f0f1ee57413559787442d8081ba2ac9161c557)
{% endstep %}

{% step %}

### Create your campaign

Click Create one now! and enter a relevant name for your campaign (client will not see this name).
{% endstep %}

{% step %}

### Write your message

In the text box type your message that you would like to send to your clients. Every 160 characters counts as one message segment. Exceeding that will result in multiple messages used from your text bank to send your campaign to each client.

* **Note: The addition of "- STOP to opt out" is a requirement automatically added to each campaign. These 15 characters will be added to the end of your campaign and is included in final character count.**
* **Reminder: Use of special characters and emojis will switch the format to accommodate and the new character limit per segment is reduced to 70 characters.**
  {% endstep %}

{% step %}

### Save and manage clients

Press save when you are finished and it will bring you to a new page where you can select clients you would like to send this message to. Select Manage Clients to create the client list.
{% endstep %}

{% step %}

### Select clients

If you would like to send it to a big list of clients select the filter you need and click Select Matching

![](/files/f129e3d3d1def353ec5222e78037883c36c942b6)

If you would like to send it to only a few people you can add the clients individually in the box labeled Add a Single Client.
{% endstep %}

{% step %}

### Generate your list

Please wait anywhere from 30 seconds to 2 minutes for your list to be generated. Refresh your page and you will see your list of opted in clients that the message will go to.
{% endstep %}

{% step %}

### Remove clients if needed

You can remove any desired clients from receiving the message by clicking the icon to the right of the phone number.

![](/files/147e4250133029d5073d3db7e21c1b2d89efbd7b)
{% endstep %}

{% step %}

### Confirm the client list

Once satisfied with the client list click **Done** on the top right corner.
{% endstep %}

{% step %}

### Launch the campaign

Click Launch Campaign to choose the date and time that the campaign will be launched

![](/files/36d4874abb4a17367997e6e64a7da19d5782bb40)

*Note: If at any point you would like to start over you can click Delete Entire Campaign at the bottom*
{% endstep %}
{% endstepper %}

Congratulations, you have finished your Text Marketing campaign!

## To view campaign details

### Option 1: Check your completed campaigns

* Click Manage All under Text Message One-Time Campaigns
* Select your completed campaign name
* On this page, you'll be able to see the message content, the clients sent to, the delivery status and how many message segments were used
* If a message shows undelivered, the magnifying glass icon should provide more information

![](/files/2a1c34c81eb22facc247dc894869682b231da11a)

### Option 2: Review the Text Message Log on your Marketing Dashboard

* Clicking Show in this box will bring up all your recent text marketing activity
* You will be able to see mass campaigns. auto campaigns, and opt ins/outs

![](/files/6fc0cb12f8d0ef8d13c4c351d87962f25c5907e8)

### Option 3: Use the Enhanced Text Messaging Report

* Navigate to Reports > Performance > Enhanced Text Messaging
* This report will contain your texting history for both marketing and appointment notifications
* The report results are limited to 25 results. Export to Excel will contain all results matching the selected filters.

## Creating an Automatic Campaign

Wish your clients a Happy Birthday, tell them how much you miss them, remind them they’re running low on their favorite product(s), and thank newbies for coming in to see you. Your Automatic Text Campaigns provide you with the ability of doing that all!

![](/files/2939a24363b84c4f67a44eac592007df160264fd)

Select Manage All then choose the Automatic Campaign you'd like to set up by clicking the name

![](/files/5661553ff705832a5b91625d09d5d5ca4c297923)

Before creating the body of the text be sure to choose when you would like the text to be sent out.

* **Note: The addition of "- STOP to opt out" is a requirement automatically added to each campaign. These 15 characters will be added to the end of your campaign and is included in final character count.**
* **Reminder: Use of special characters and emojis will switch the format to accommodate and the new character limit per segment is reduced to 70 characters.**

![](/files/2be325d247426aecb3c3c617214f2b0479e3484e)


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