FCC Text Marketing Registration Requirements (Twilio A2P 10DLC)

Due to recent changes in how phone carriers operate in order to combat spam, businesses need to register and provide specific information to ensure seamless delivery.

Why does Campaign registration require vetting and is this a Twilio-specific requirement?

This is an industry-wide requirement intended to reduce spam, fraud, and unwanted messaging, and protect SMS as a trusted communications channel in the U.S. Every messaging provider who services A2P Campaigns is required to conduct this vetting.

How to complete the FCC Registration Panel-

1

If your business is a Sole Proprietor

If your business is a Sole Proprietor, run by a person rather than a corporation or registered business, please check the box at the top of the screen.

Checking this box will not ask for steps 3-5 explained below.

2

Enter your Business Name

Fill out the Business Name the same as your legal business name is shown on IRS Documents. (not DBA)

3

Enter your EIN number

Please enter the EIN number without a hyphen or add any other special characters.

4

Enter Business Type and Business Title

Entering the Business Type is mandatory, entering the Job Title is recommended.

5

Select the Company Type

Select the Company Type- Private or Nonprofit.

6

Enter contact information

Enter the Contact information for the required fields.

If it is not accepting the information, try entering the abbreviation for the State/Province rather than spelling it out.

7

Enter a mobile phone number

Make sure the phone number you are listing is a mobile phone number.

If registering as a sole proprietor, you will receive a verification text that is required to complete the registration! You will need to respond within 24 hours.

8

Enter your email address and website

Enter the email address and website for your business.

You can track your progress of completion at the top of the dashboard. No campaigns can be sent until you are FCC approved. If you see that your registration has been pending for more than a few days or is showing that a portion failed, please reach out to our support team for assistance.