Troubleshooting
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      Disabling Pop-up Blockers

      Here is how you'll disable pop-up blockers in our recommended Internet Browsers (Google Chrome & Mozilla Firefox), as well as Safari.

      Chrome (Windows computer)
      By default, Chrome will notify you when a pop-up is blocked and give you an option to see it. To turn off the pop-up blocker, follow these instructions:
      1. Click the three dots in the top right corner
      2. Select Settings
      3. Click the Advanced
      4. Select Privacy and security
      5. Click Site Settings
      6. Click Pop-ups and redirects
      7. Toggle on "Allow" (it should show in blue)
        This will turn OFF the pop-up blocker
       
      Firefox (Windows)
      1. Click the three horizontal lines in the top right corner
      2. Select Options
      3. Click Privacy & Security
      4. Under Permissions, un-check the "Block pop-up windows" box
        This will turn OFF your pop-up blocker

      Chrome (Mac)
      By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off pop-up blocker, follow these instructions:
      1. Click the three dots in the top right corner
      2. Select Settings
      3. Click the Advanced
      4. Select Privacy and security
      5. Click Site Settings
      6. Click Pop-ups and redirects
      7. Toggle on "Allow" (it should show in blue)
        This will turn OFF the pop-up blocker
         
      Firefox (Mac)
      1. Click the three horizontal lines in the top right corner
      2. Select Options
      3. Click Privacy & Security
      4. Under Permissions, un-check the "Block pop-up windows" box
        This will turn OFF your pop-up blocker
         
      Safari (Mac)
      1. From the Safari menu, select Preferences
      2. Click Security at the top of the window
      3. Un-check the "Block pop-up windows" box
        This will turn OFF the pop-up blocker