Canceling an Appointment

Canceling an Appointment from the Client Log:

1. You have three different ways to access the guest's Client Log:
a) Go to Manage > Clients > Search & select the client's name or phone number

b) If the has a ticket that is currently open, click on their name in the Ticket List, then click on the Client's name at the top of the Ticket
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c) If you have already scheduled the client a different appointment, you can click on that appointment on the Schedule, then click on the Client's name in the top left corner
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2. Go to the client's Future Appointments tab

3. Next to the appointment the client would like to cancel, click the red

icon

4. Choose the Cancellation Type and enter a Reason, then click Submit

If the Client can give you the Appointment Date & Time:

1. Use the calendar to the left of the Schedule to select the date the client's appointment is on

2. Click the client's appointment on the Schedule

3. Click Cancel Appt
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3. Choose the Cancellation Type and enter a Reason, then click Submit

4. If the client has more than one service on that day, you will see this pop-up:

- If the client is cancelling their entire appointment, click "Yes"
OR
- If the client is only cancelling that particular service, click "No"