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Canceling an Appointment
Canceling an Appointment from the Client Log:1. You have three different ways to access the guest's Client Log:
a) Go to Manage > Clients > Search & select the client's name or phone number
![](https://support.rosysalonsoftware.com/hs-fs/hubfs/image-png-May-22-2024-07-38-39-9033-PM.png?width=358&height=266&name=image-png-May-22-2024-07-38-39-9033-PM.png)
b) If the has a ticket that is currently open, click on their name in the Ticket List, then click on the Client's name at the top of the Ticket
![rtaImage (3)](https://support.rosysalonsoftware.com/hs-fs/hubfs/Knowledge%20Base%20Images/rtaImage%20(3).png?width=688&name=rtaImage%20(3).png)
c) If you have already scheduled the client a different appointment, you can click on that appointment on the Schedule, then click on the Client's name in the top left corner
![rtaImage (4)](https://support.rosysalonsoftware.com/hs-fs/hubfs/Knowledge%20Base%20Images/rtaImage%20(4).png?width=584&name=rtaImage%20(4).png)
2. Go to the client's Future Appointments tab
3. Next to the appointment the client would like to cancel, click the red
![rtaImage (5)](https://support.rosysalonsoftware.com/hs-fs/hubfs/Knowledge%20Base%20Images/rtaImage%20(5).png?width=22&name=rtaImage%20(5).png)
4. Choose the Cancellation Type and enter a Reason, then click Submit
![rtaImage (6)](https://support.rosysalonsoftware.com/hs-fs/hubfs/Knowledge%20Base%20Images/rtaImage%20(6).png?width=289&name=rtaImage%20(6).png)
If the Client can give you the Appointment Date & Time:
1. Use the calendar to the left of the Schedule to select the date the client's appointment is on
![rtaImage (7)](https://support.rosysalonsoftware.com/hs-fs/hubfs/Knowledge%20Base%20Images/rtaImage%20(7).png?width=198&name=rtaImage%20(7).png)
2. Click the client's appointment on the Schedule
3. Click Cancel Appt
![rtaImage (8)](https://support.rosysalonsoftware.com/hs-fs/hubfs/Knowledge%20Base%20Images/rtaImage%20(8).png?width=688&name=rtaImage%20(8).png)
3. Choose the Cancellation Type and enter a Reason, then click Submit
4. If the client has more than one service on that day, you will see this pop-up:
![rtaImage](https://support.rosysalonsoftware.com/hs-fs/hubfs/Knowledge%20Base%20Images/rtaImage.jpg?width=360&name=rtaImage.jpg)
- If the client is cancelling their entire appointment, click "Yes"
OR
- If the client is only cancelling that particular service, click "No"