> For the complete documentation index, see [llms.txt](https://support.rosysalonsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.rosysalonsoftware.com/inventory/receiving-an-order.md).

# Receiving an Order

If needed, first check out our "[Creating a Purchase Order](/inventory/creating-a-purchase-order-video.md)" or "[Placing an Online Order](/inventory/placing-an-integrated-online-order.md)" article first!

## Receiving your Purchase Order

{% stepper %}
{% step %}

### Navigate to Orders

Go to **Manage** > **Inventory** > **Orders**.
{% endstep %}

{% step %}

### Select the order

Click the order date for the correct Distributor under **Placed Orders**.
{% endstep %}

{% step %}

### Review the order

Go through the order product-by-product to make sure you received what you ordered.
{% endstep %}

{% step %}

### Close the order

If it all checks out, click the box at the bottom of the page marked “**Check this box to UPDATE your inventory quantities and CLOSE this order**”.
{% endstep %}

{% step %}

### Save the order

Click **Save**. Your inventory will be updated and the order will be placed in the Closed section.

{% hint style="warning" %}
Once the order is closed, it cannot be re-opened or deleted.
{% endhint %}
{% endstep %}
{% endstepper %}

## If you Received a Quantity that Does Not Match the Ordered Quantity

{% stepper %}
{% step %}

### Update the received quantity

In the "Received" column for the product(s), change the number to the *actual* quantity you received.
{% endstep %}

{% step %}

### Review the order

Check over the rest of your order to make sure it is correct.
{% endstep %}

{% step %}

### Close the order

Check the box at the bottom of the page marked, “**UPDATE your inventory quantities and CLOSE this order**”.
{% endstep %}

{% step %}

### Save the order

Click **Save**. Your inventory will be updated and the order will be placed in the Closed section.

{% hint style="warning" %}
Once the order is closed, it cannot be re-opened or deleted.
{% endhint %}
{% endstep %}
{% endstepper %}

## If you Received a Product you Didn't Order

{% stepper %}
{% step %}

### Add the product

If this product is not yet in your system, you'll need to first add the product under: **Manage** > **Inventory** > **Products** > **New Product**

{% hint style="info" %}
You do not need to enter an On Hand quantity, this will be automatically updated once you close the order!
{% endhint %}
{% endstep %}

{% step %}

### Return to the order

Once the product is in your database, go back to **Manage > Inventory > Orders**, and click on the date of the order in your **Placed Orders** section.
{% endstep %}

{% step %}

### Set the order to open

Click the "**Set Status to Open**" button at the bottom to add this product to the order.
{% endstep %}

{% step %}

### Confirm the change

Click "**Yes**" in the confirmation box that pops up.

![confirm yes](/files/1a867f112f7f8ecbccfd4fb84459a74183005c6e)
{% endstep %}

{% step %}

### Select the open order

Click on the Order Date in the **Open Orders** section now.
{% endstep %}

{% step %}

### Add an item

Click the "**Add Item**"at the top of the page.
{% endstep %}

{% step %}

### Select the product and quantity

Search & select the product you need to add to the order, choose the quantity you received in the drop-down, then click "**Add Items**"

![add order](/files/4d98ca446b19c4fda014d1be5fe10ebe7226f156)
{% endstep %}

{% step %}

### Mark the order as placed

Check the "**Mark this order as PLACED**" box at the bottom of the page, then click **Save**.
{% endstep %}

{% step %}

### Select the placed order

Click on the Order Date in the **Placed Orders** section again.
{% endstep %}

{% step %}

### Review and close the order

Review the order to make sure everything else is correct, then scroll down to the bottom to check the box marked "**Check this box to UPDATE your inventory quantities and CLOSE this order**".
{% endstep %}

{% step %}

### Save the order

Click **Save**. Your inventory will be updated and the order will be placed in the Closed section.

{% hint style="warning" %}
Once the order is closed, it cannot be re-opened or deleted.
{% endhint %}
{% endstep %}
{% endstepper %}


---

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