> For the complete documentation index, see [llms.txt](https://support.rosysalonsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.rosysalonsoftware.com/inventory/product-reservations.md).

# Product Reservations

**Turning on Product Reservations**

Before products can be reserved for clients that are scheduled to come in, you will need to turn on the Product Reservation function in your Business Settings.

{% stepper %}
{% step %}

## Navigate to Business Settings

Proceed to **Manage** > **Basic Settings** > **Business Settings** > **Settings**.
{% endstep %}

{% step %}

## Enable Product Reservations

Toggle **Product Reservations** *(located under Other Settings)* to **YES**.
{% endstep %}

{% step %}

## Save

Click **Save**.
{% endstep %}
{% endstepper %}

**Reserving products in the salon**

You can reserve a product for a client before they come in for their service.

{% stepper %}
{% step %}

## Navigate to the appointment

Navigate to the client's appointment on the **Schedule** page by clicking on the **calendar date**.
{% endstep %}

{% step %}

## Open the Appointment window

Click on the appointment to open the Appointment window.
{% endstep %}

{% step %}

## Add a reserved product

Click on the green ![plus icon](/files/6fbfee46c20a118faafa65f9b938f2ce44214718) symbol next to “Products Reserved”.

![Product Reserved](/files/5df5802e1369c7aff8f717f07f8008c76d5ad82d)
{% endstep %}

{% step %}

## Select the product

Search for and select the product the client would like to reserve.
{% endstep %}

{% step %}

## Add items

Choose the quantity and click **Add items**.
{% endstep %}

{% step %}

## Add the product to the ticket

When the client shows up for their appointment, you will be prompted to add the product to their ticket upon checking them in.

![reserved product ticket add](/files/4cf528a3d300347c6e4c3b3b9d68662d1c40898f)
{% endstep %}
{% endstepper %}

## Online Product Reservations

To allow your customers to reserve products when scheduling online, you will first need to have [Online Client Scheduling](/online-client-scheduling.md) set up in your software.

We also recommend you have [Promotions](/advanced-settings/promotions.md) set up, so that it is easier for your clients to reserve products recommended based off the service they are receiving.

### How a client will reserve a product online for an existing appointment *(Without Promotions set up in your software)*

{% stepper %}
{% step %}

## Log in

Client will need to log into their Online Client Scheduling account *(or create one if they have not already done so)*.
{% endstep %}

{% step %}

## View future appointments

The client will go to the "Appointments" tab, then select **My Future Appointments**.

![futre appointments](/files/30ebc4beb311095b1c16d3f33fef001cd764046b)
{% endstep %}

{% step %}

## Select the appointment

Client should click on the appointment for the product reservation.

![Product Reservation](/files/d46874822668a8d50d9f8c57660073b966040059)
{% endstep %}

{% step %}

## Reserve products

Client will click **"Reserve Products for this Appointment."**

![reserve products for appointment](/files/57445bbbd6bd65afb349eaff8f89d5e932130484)
{% endstep %}

{% step %}

## Choose a product

Client will click **"choose any Product and reserve it for this Appointment"**.

![Choose any product](/files/ffa7021a967e829ea7f1ac79244c8e2c3b1b0ea4)
{% endstep %}

{% step %}

## Add the product

The client will search and select the product they would like to reserve, adjust the quantity *(if need be)*, then click **Add Items**.

![add product reservation](/files/0e1b5232454a1d7e0965de7d10b3f44600f85725)
{% endstep %}
{% endstepper %}

### How a client will reserve a product online for an existing appointment *(With Promotions set up in your software)*

{% stepper %}
{% step %}

## Log in

Client will need to log into their Online Client Scheduling account *(or create one if they have not already done so)*.
{% endstep %}

{% step %}

## View future appointments

The client will go to the "Appointments" tab, then select **My Future Appointments**.

![futre appointments](/files/30ebc4beb311095b1c16d3f33fef001cd764046b)
{% endstep %}

{% step %}

## Select the appointment

Client should click on the appointment for the product reservation.

![Product Reservation](/files/d46874822668a8d50d9f8c57660073b966040059)
{% endstep %}

{% step %}

## Reserve products

Client will click **"Reserve Products for this Appointment."**

![reserve products for appointment](/files/57445bbbd6bd65afb349eaff8f89d5e932130484)
{% endstep %}

{% step %}

## Select suggested or other products

Client can click the green ![plus icon](/files/6fbfee46c20a118faafa65f9b938f2ce44214718) button next to any suggested product *(promotion)* they would like to reserve, or click **"choose any other Products and reserve them for this Appointment"**, proceed to search and select, then click **Done**.

![suggested product](/files/ad0393ad39b2f7d6d8bb2332758999dc56d9d2d8)
{% endstep %}
{% endstepper %}

{% hint style="info" %}
If a client is reserving a product upon scheduling a new appointment online, they will see the option to do so *immediately after* scheduling their appointment.
{% endhint %}

**Clients can see any products they've reserved for an appointment online**

![see reserved products](/files/58e2f9c044756710e4aca333cd9d0c897ac265fc)


---

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