> For the complete documentation index, see [llms.txt](https://support.rosysalonsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.rosysalonsoftware.com/inventory/inactivating-products.md).

# Inactivating Products

When a product is discontinued, whether by the manufacturer or because you no longer wish to carry it, its status should be changed to “Inactive”. It will no longer show when you proceed to add products to a sales ticket.

## Inactivating one or two products

Proceed to: **Manage** > **Inventory** > **Products**

{% stepper %}
{% step %}

### Change “Active” to NO

{% endstep %}

{% step %}

### Click **Save**

![Active update to no](/files/6c9d8ba32fcc9dfb8f15a8ebf2d8d3e1de4e1e46)
{% endstep %}
{% endstepper %}

## Inactivating a handful of products

Proceed to: **Manage** > **Inventory** > **Mass Update**

{% stepper %}
{% step %}

### Filter products if needed

Utilize the Filters box at the top to view only the Brands and/or Product Groups, (etc) you wish.
{% endstep %}

{% step %}

### Change the “Active” column

Change the drop-downs in the "Active" column to NO.
{% endstep %}

{% step %}

### Save your changes

Click **Save Changes** at the bottom of each page before continuing to the next.

![Save changes when inactivating](/files/d851468632c44b79505261fd2124681f4f7e45db)
{% endstep %}
{% endstepper %}

## Deleting Products

If the product has not yet acquired any usage history in your account, you will be able to delete it.

Proceed to: **Manage** > **Inventory** > **Products** > Click on the product name

![Delete product](/files/3f43e56d76e71cdcfc2e00521b546325676137a9)

If the product *has* been sold in the past, added onto an Inventory Use ticket, etc., it cannot be deleted.


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