> For the complete documentation index, see [llms.txt](https://support.rosysalonsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.rosysalonsoftware.com/hardware/star-tsp100-receipt-printer-troubleshooting.md).

# Star TSP100 Receipt Printer: Troubleshooting

Whether your receipts are not printing, or just looking a little odd, here are some tips for troubleshooting your Star TSP100 Receipt Printer on a Windows computer.

## Your receipts are not printing, but you *have* printed receipts from this computer in the past

### Start by checking your Print Queue

{% stepper %}
{% step %}

## Access the Control Panel

Access the **Control Panel** on the computer the printer is hooked up to.

* On a Windows 7/8 computer: You can find the Control Panel on the right-hand side of the Start Menu. You can bypass the next step if you see Devices and Printers there.
* On a Windows 10 computer: Search “Control Panel” at the bottom next to the circle within the taskbar.
  {% endstep %}

{% step %}

## View devices and printers

Under **Hardware and Sound**, click **View devices and printers**.
{% endstep %}

{% step %}

## View the printer queue

Right-click on the Star TSP Printer, then select **See what’s printing**.
{% endstep %}

{% step %}

## Access Services if something is stuck

If there is something stuck in the Print Queue, access Services on your computer.

* On a Windows 7/8 computer: Click on the Start Menu, then search “Services” in the ‘Search programs and files’ box.
* On a Windows 10 computer: Search “Services” the same way you searched for the Control Panel.
  {% endstep %}

{% step %}

## Find Print Spooler

Scroll through the Services list until you find **Print Spooler**. The list is in alphabetical order.
{% endstep %}

{% step %}

## Restart Print Spooler

After you click on **Print Spooler**, click Stop, then Start on the left-hand side.

![Print Spooler](/files/ca8f64c15f2615daa7ea39b33537f286e96d9037)
{% endstep %}
{% endstepper %}

### If there is not anything stuck in your Print Queue, try a different Internet Browser

* *Microsoft Edge is a browser on Windows 10 computers. It is identified by a dark blue, lowercase ‘e’ at the bottom of your screen.*
* *We’ve found that sometimes, Microsoft Edge stops communicating with the Star TSP 100 Receipt Printer.*

![edge logo](/files/24d8d734f09334b30cdd1ac476e5f36256869f38)

We recommend utilizing our software through Google Chrome or Mozilla Firefox.

* [*Google Chrome*](https://www.google.com/chrome/browser/) *is identified by a blue circle within a red, green, and yellow circle.*

  ![Chrome Logo](/files/c87b6cc10b09bfc894444f17a26b0bdc65902627)
* [*Mozilla Firefox*](https://www.mozilla.org/firefox) *is identified by an orange and yellow fox wrapping around a blue circle.*

  ![Mozilla Firefox](/files/81a86f374cbaa0eba531c1ecbae1f061d1022af7)

### If the receipt printer is *still* not responding

* We recommend un-plugging the printer from the USB port in your computer. Then plug it into a different USB port available on the computer.

  *If there is no other USB port available, switch it out with something else plugged in.*
* When you plug the printer back in, it will create a copy of the printer in your Control Panel.
* Take the steps in [setting up your Star TSP Printer](/hardware/star-tsp100-printer-setup-mac.md) properly, as you likely did before, then try printing again.

### Pay attention to the light on your Star TSP printer

* The light on your printer should be lit up green, and it should *not* be flashing.

{% hint style="danger" %}
IF THE LIGHT IS RED AND/OR FLASHING, YOU SHOULD CONTACT [STAR MICRONICS SUPPORT](http://www.starmicronics.com/support/ContactDetail.aspx?id=2#). YOU MAY NEED YOUR PRINTER REPLACED!
{% endhint %}

### Lastly, if your receipt printer has *never* print anything before *(i.e you just set it up)*

* Try re-downloading the correct [Star Micronics Driver ](http://www.starmicronics.com/support/).

  *If you need further assistance in downloading the proper driver for your receipt printer, please contact Star Support at 800-782-7636 x995 (Eng).*

***

## Your receipts are printing, but they are printing too long

{% stepper %}
{% step %}

## Access the Control Panel

Access the Control Panel on your computer.
{% endstep %}

{% step %}

## View devices and printers

Select **View devices and Printers**.
{% endstep %}

{% step %}

## Open Printing Preferences

Right-click on the Star TSP 100 Printer.

Select **Printing Preferences**, then click **Advanced**.
{% endstep %}

{% step %}

## Change the paper size

Change the paper size to: **72mm x 200mm**.
{% endstep %}

{% step %}

## Save the paper size

Click **OK**, then click **OK** again.

![Change paper size 1](/files/a46b05ac4f25cdbcfb13504ccb854622654a526d)
{% endstep %}
{% endstepper %}

Next:

{% stepper %}
{% step %}

## Open Printing Properties

Right-click on the Star TSP 100 Printer again.

Select **Printing Properties**.
{% endstep %}

{% step %}

## Select Device Settings

Select the **Device Settings** tab.
{% endstep %}

{% step %}

## Change FRICTION

Change FRICTION to: **72mm x 200mm**.
{% endstep %}

{% step %}

## Save and reprint

Click **OK**, then try re-printing a receipt.

![Change Friction - Printer](/files/a1da182c7c26b8733ead2fc53145e2ff04c48f10)
{% endstep %}
{% endstepper %}

{% hint style="info" %}
Printing the page with **Headers and Footers** turned on may also cause the receipt to print extremely long, or not cut off. Proceed to the written directions below for assistance in checking your Headers and Footers.
{% endhint %}

## If after making your receipt shorter, your receipts are now cutting the bottom off

You'll want to try changing the scale of the text on the receipt within your browser.

{% tabs %}
{% tab title="Mozilla Firefox" %}
{% stepper %}
{% step %}

## Open the menu

Start by clicking on the three horizontal lines in the top right corner of the screen.
{% endstep %}

{% step %}

## Select Print

Select **Print**.
{% endstep %}

{% step %}

## Open Page Setup

Click **Page Setup**.
{% endstep %}

{% step %}

## Adjust the scale

Un-check the "Shrink to Fit Page Width" box.

In the Scale box, enter: **87** %.
{% endstep %}

{% step %}

## Close the print page

You can then simply **close** the print page.

![Print Page](/files/7e649ab23a9e63ef666014f9bd2b10ab912cd8c8)

Try printing another receipt from the software to make sure it saved.
{% endstep %}
{% endstepper %}
{% endtab %}

{% tab title="Google Chrome" %}
{% stepper %}
{% step %}

## Start printing a receipt

Start by attempting to print a receipt from the software.
{% endstep %}

{% step %}

## Open More Settings

Before clicking the 'Print' button, scroll down to the bottom of the small Receipt window, and click **More Settings**.
{% endstep %}

{% step %}

## Change the scale

Change the Scale to: **87**, and make sure **Headers and Footers** is not checked.
{% endstep %}

{% step %}

## Print

You can then proceed to **Print**.

![Update Scale](/files/f75798dbf1393f5526f41d8d1e21dffcd8883c18)

*Settings should save like that for future printing.*
{% endstep %}
{% endstepper %}
{% endtab %}
{% endtabs %}

## The right side of your receipts is getting cut off

You'll want to adjust your Margins in your browser.

{% tabs %}
{% tab title="Mozilla Firefox" %}
{% stepper %}
{% step %}

## Open the menu

Start by clicking on the three horizontal lines in the top right corner of the screen.
{% endstep %}

{% step %}

## Select Print

Select **Print**.
{% endstep %}

{% step %}

## Open Page Setup

Click **Page Setup**.
{% endstep %}

{% step %}

## Open Margins & Headers/Footers

Click on the **Margins & Headers/Footers**.
{% endstep %}

{% step %}

## Set the margins

Make sure Top and Bottom are both set as: **0.0**

Left is set as: **0.1**

Right is set as: **0.3**
{% endstep %}

{% step %}

## Close the print screen

Simply **close** out of the print screen afterwards.
{% endstep %}

{% step %}

## Test printing

Try printing another receipt. If that did not solve the issue, try switching the Left and Right margins.

![Set Margins](/files/66eed7811142292a11c8252b5295c50871aac57c)
{% endstep %}
{% endstepper %}
{% endtab %}

{% tab title="Google Chrome" %}
{% stepper %}
{% step %}

## Open the menu

Start by clicking on the three dots in the top right corner of the screen.
{% endstep %}

{% step %}

## Select Print

Select **Print**.
{% endstep %}

{% step %}

## Open More Settings

Click **More Settings**.
{% endstep %}

{% step %}

## Select custom margins

Select **Custom** in the Margins drop-down.
{% endstep %}

{% step %}

## Adjust the margins

Drag the Top and Bottom of the page out to **0.00**, but hovering your cursor over the blue line.

Drag the Left in to **3.01**, and the Right into **1.00**.

![Chrome Margins](/files/d44feb55483c7e5d5c272a044686aa599cf7c977)
{% endstep %}
{% endstepper %}
{% endtab %}
{% endtabs %}

*If your printer is doing something else that is not addressed here or that our support team can assist with, please contact Star Support 800-782-7636 x995 (Eng) or* [*https://starmicronics.com/contact-us/*](https://starmicronics.com/contact-us/)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://support.rosysalonsoftware.com/hardware/star-tsp100-receipt-printer-troubleshooting.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.