> For the complete documentation index, see [llms.txt](https://support.rosysalonsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.rosysalonsoftware.com/employees/employee-security-roles-overview.md).

# Employee Security Roles: Overview

Wondering what a Security Role is in your Employees' Permissions? Check out our overview here:

## Back Room

Used by assistants and color room associates, this security role allows personnel to facilitate mixing & recording color formulas, organizing resources, viewing appointments, etc...

* Has on screen access to all stylists’ daily schedules, and customer [Client Logs](/clients/client-log-overview.md) which hold formulas and notes.
* **They cannot create or change appointments, nor access the stylist's sales figures**.
* In the [Employee Permissions](broken://pages/0e3b512202522659b2bb03e80f734bc748e72189), you have the ability to customize what permissions are assigned to each role including this one.

## Service Provider

Service Providers can view only their own Schedule.

* They can be granted the ability to schedule and cancel their own appointments by setting the appropriate permissions.
* The Service Provider has access to the customer Client Logs and color Formula tab for each client on his/her own schedule. As well as view Notes or apply Ticket Notes for desk staff to see.
* In the [Employee Permissions](broken://pages/0e3b512202522659b2bb03e80f734bc748e72189), you have the ability to customize what permissions are assigned to each role including this one.
* We recommend changing a Service Provider to a Receptionist if you'd like them to be able to see everyone's Schedule, rather than just their own.

## Receptionist

Receptionists will have on-screen access to all stylists’ daily schedules, and the ability to create, adjust and cancel appointments is a default for this role.

* When a sales ticket needs to be checked out and/or adjust the receptionist will have access to do this. However, they will not have the default permissions to delete any sales tickets.
* The “Manage” tab is available to them with these functions: Clients, Gift Cards, Time Clock and Cash Drawer.
* In the [Employee Permissions](broken://pages/0e3b512202522659b2bb03e80f734bc748e72189), you have the ability to customize what permissions are assigned to each role including this one.

## Manager

Allows full access to the schedule and program.

* This security role has full access to changing and/or deleting tickets.
* The Manager and the Owner are the only two roles that will have the ability to manually adjust [Rewards Points](/advanced-settings/rewards-and-referrals.md) for clients.
* In the [Employee Permissions](broken://pages/0e3b512202522659b2bb03e80f734bc748e72189), you have the ability to customize what permissions are assigned to each role including this one.
* They will have access to all the Reports by default, but these can be managed through the Access Control by an Owner login.
* Billing access will be defaulted OFF.

## Owner

Allows unlimited access to all parts of the system.

* In the [Employee Permissions](broken://pages/0e3b512202522659b2bb03e80f734bc748e72189), you have the ability to customize what permissions are assigned to each role including this one.

## Apprentice

The apprentice has to be set under another employee as being deemed their "helper".

* Any services put onto the Apprentice schedule will be checked out under the Service Provider's name they are deemed "helper" for. In other words, Apprentices do not receive commission.