> For the complete documentation index, see [llms.txt](https://support.rosysalonsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.rosysalonsoftware.com/advanced-settings/rewards-and-referrals.md).

# Rewards & Referrals

**Provide incentives to your loyal customers by starting a Rewards Program!**

**Proceed to: Manage** > **Advanced Settings** > Manage (under **Rewards**)

* One Reward point is equal to one penny ($0.01) in redeemable value.
* Points are only redeemable 24 hours after they are earned *(this is a fraud prevention measure)*.

You will have the ability to set up a **Minimum Redemption Amount** at the top of your Manage Rewards page. If you do not set up an amount of at *least* $1.00, your clients will not be able to redeem any points.

![Minimum to redeem amount](/files/7f46307a3673c18bd6400fdb38defd772668f242)

You have the added ability to customize how your Rewards Points are displayed to both staff and clients logged into their [Online Scheduling](/online-client-scheduling.md) account.

![Display rewards points](/files/bc192f7522ee6c9052d19bd95ef15563ed88ba9b)

## Set Up Your Rewards Points

{% stepper %}
{% step %}

### Add Rewards opportunities

Click on the Available tab, then use the green plus buttons to add Rewards opportunities.

![Available rewards points](/files/29e94649ad245364656aa306f68e3e00cd608aac)

{% hint style="info" %}
Each Reward will disappear as you add them as they will move over to the **Assigned** tab.
{% endhint %}
{% endstep %}

{% step %}

### Select a Reward opportunity

Click on the **Assigned** tab, then click on the name of a Reward opportunity.

![Assigned rewards tab](/files/eaef926a2207983d2a0b3779b2faec330a3a5ce7)
{% endstep %}

{% step %}

### Activate and assign points

Check the **Active** box, then enter the **Points to be Earned** by the client.

**per Instance:** Every time a client schedules online, refers another client, arrives for a prebooked appointment, or reserves a product, they will receive the set amount of points.

![Rewards](/files/10ecaf6f61b20827c626f83fb5e7beacdc520fa2)

**per Dollar:** The client will receive the set amount of points for every dollar spent on services, products, and/or packages/memberships.

![Rewards per dollar](/files/7b07db4840b42d59cd9d52cf8648bf0784170778)
{% endstep %}

{% step %}

### Save your settings

Click **Save** when you are finished and repeat for every Rewards opportunity you'd like to set up.
{% endstep %}
{% endstepper %}

## Redeem Points for Purchases

{% stepper %}
{% step %}

### Prepare the sale ticket

Once a client's sale ticket is fully prepared and you are ready to collect payment, proceed to the **Collect Payment** screen per usual.
{% endstep %}

{% step %}

### Redeem Rewards points

Click on the "**Redeem $x of $y**" button next to **Rewards**.

![Redeem rewards](/files/e54f909a4c59d5d5eb2ff0e5ff1dd3bc20b1b5eb)

{% hint style="info" %}
You can manually change the amount of points being redeemed in the white field after clicking the button.
{% endhint %}
{% endstep %}
{% endstepper %}

## Manually Adjust a Client's Points

*This is only available to Managers and Owners.*

{% stepper %}
{% step %}

### Open the Client Log

Go into the Client Log by searching & selecting the client's name, or clicking on their name at the top of their ticket.
{% endstep %}

{% step %}

### Open the Rewards tab

Click on their **Rewards** tab.
{% endstep %}

{% step %}

### Adjust points

Click **Adjust Points**.
{% endstep %}

{% step %}

### Add points

To ADD Points:

![Manually add points](/files/1f8884d6176a1bcf5acd19322b6d1020fb2e4be7)
{% endstep %}

{% step %}

### Remove points

To REMOVE Points:

![Manually remove points](/files/d982a374fe50c6bc9e56ab741425ee834ef49785)
{% endstep %}
{% endstepper %}

{% hint style="info" %}
These manual adjustments will be logged. The client will be able to see them and their Reason when logged into their [Online Scheduling](/online-client-scheduling.md) account.
{% endhint %}


---

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