> For the complete documentation index, see [llms.txt](https://support.rosysalonsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.rosysalonsoftware.com/advanced-settings/custom-messages.md).

# Custom Messages

The Custom Messages feature will allow you to remind your clients of pre-appointment preparations, up-coming events, construction around your business, and etc... Tailor the Cancellation Policy, OCS Login Message, Email Itineraries & Confirmations, Emailed Ticket Receipt Message, and Client Text Check-In Message.

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## Open Custom Messages settings

Go to **Manage** > **Advanced Settings** > Manage (under **Custom Messages**).

![Custom Messages settings](/files/b728ba4c7cf4fd4d458757d0366d619d6d895599)
{% endstep %}

{% step %}

## Cancellation Policy

This message will display to your clients when they cancel an appointment online. If you want to insure clients see this message *before* scheduling, you can also include it in your Login Message.

Create your OCS Login Message in the dialogue box. Use the tool bar at the top to make your message stand out.

![Cancellation message](/files/48befd27cac6248209ce9bbba4c0556d49751907)

For more information on your Cancellation Policy, [click here](broken://pages/56e9c1945a94c1c22b3e45648af5497a6d8afbe7).
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{% step %}

## OCS Login Message

This message will appear to clients upon logging in to their Online Scheduling account.

Create your OCS Login Message in the dialogue box. Use the tool bar at the top to make your message stand out.

![OCS Login Message](https://support.rosysalonsoftware.com/hs-fs/hubfs/Knowledge%20Base%20Images/OCS%20Login%20Message.jpeg?width=394\&name=OCS%20Login%20Message.jpeg)

For further information about Online Scheduling, [click here](/online-client-scheduling.md).
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{% step %}

## Appointment Itinerary & Confirmation Email Message

This message will be displayed to clients at the bottom of your Appointment Itinerary and Confirmation Emails.

1. Type your custom message in the dialogue box. Use the tool bar at the top to customize.
2. Use the **Save & Preview** button to see what it will look like on an itinerary or confirmation email.

![Appointment Itinerary & Confirmation Email Message](/files/d9abbebdc628d435de26c43b6861fba2a0521610)

For further information on Email & Text Communications, [click here](/advanced-settings/appointment-confirmations-and-reminders.md).
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## Emailed Ticket Receipt Message

![Emailed Ticket Receipt Message](/files/d937f097813ef2f70da7905f0dbeb87b31b15c18)

## Client Text Check-In Message

![Client Text Check-In Message](/files/8a2dea06c4e80fbba1db2b25c525602bee385552)


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